Privacy Policy
NEOKEY (“we”) is committed to protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information when you visit our website [] or make a purchase.
Information We Collect
Information You Provide: Includes name, billing/shipping address, email, phone number, payment information (handled by encrypted processors; we do not store full card numbers), account password.
Automatically Collected: Includes IP address, browser type, device info, visit times, pages viewed, referral URLs, collected via cookies and similar tech.
From Third Parties: Such as payment confirmation from processors or delivery status from carriers.
How We Use Your Information
To process and fulfil your orders.
To communicate with you (order confirmations, shipping notifications, customer service).
For marketing purposes, where legally permitted (you can opt-out anytime).
To improve and optimize our website, products, and services.
For fraud prevention and security monitoring.
Sharing of Information
We do NOT sell your personal information. We only share it with third parties when necessary:
With service providers (payment processors, shippers, hosting) who use it only to perform services for us.
To comply with legal obligations or valid legal processes.
*In connection with a business transfer, like a merger or sale.
Cookies & Tracking Technologies
We use cookies to maintain your cart, remember preferences, and analyze traffic. You can manage cookie settings via your browser, but disabling some may affect site functionality.
Your Rights
Depending on your jurisdiction (e.g., UK GDPR), you may have the right to:
Access, correct, or delete your personal information.
Object to or restrict processing.
Data portability.
Withdraw consent for marketing communications.
*To exercise these rights, contact us.
Data Security & Retention
We protect your data using industry-standard measures like TLS encryption. We retain your information only as long as necessary for the purposes stated or to comply with legal obligations.
